General terms and conditions

ARTICLE 1 – GENERAL DEFINITIONS

The following General Terms and Conditions of products on our website (“wolffblitzinterior.com”). Please read these terms and conditions carefully before ordering any products: indeed, by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on wolffblitzinterior are directly sold by Wolff Blitz Interior, part of Bltz B.V. (hereinafter referred to as the ‘’Wolff Blitz’, “We” or “Us”). Wolff Blitz Interioir has its registered office in Rotterdam(Netherlands), Nieuwe Binnenweg 7, 3014 GA
KVK number: 81282788.

If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on wolffblitzinterior.com, as well as other general information on the services provided by wolffblitzinterior.com.

ARTICLE 2. ORDER CONFIRMATIONS

a. Incoming orders from clients become effective after they have been confirmed by us. We assume that the orders received are correct. If deviations or errors are found in our confirmation, complaints must be made to us in writing within 2 days. After 2 the order is binding.

b. Images on the website are for clarification but not legally binding.

c. Wolff Blitz is entitled to correct errors by demonstrating that the prices stated in the offer deviate significantly from the prices normally charged to our clients.

d. Agreements made with representatives of Wolff Blitz are only binding after written confirmation on our part.

ARTICLE 3. PRICES

a. Prices are only mentioned by us on our website. These can be seen on the website free of charge and without obligation. The prices change periodically and are adjusted on the website. This is subject to point c.

b. Prices quoted are, unless otherwise agreed in writing, inclusive of VAT and exclusive of shipping costs.

c. Agreed prices are based on cost factors at the time of the agreement, In case of price increases due to government measures, increased transport costs or changed prices by our suppliers, these will be passed on. This will be reported to the buyer.

 

 ARTICLE 4. PURCHASE AND DELIVERY

a. a. Goods ordered will be delivered to the client within 14 days of the date of receipt, after this period storage costs will be charged, see art. 6.b.

b. The delivery time will be determined per order confirmation and will be taken into account as much as possible, but is not binding.

c. If the delivery period is exceeded, the client will be contacted within 7 days.

d. In the event of later delivery, we are entitled to a subsequent delivery period of 30 days.

e. Excessive exceeding of the delivery period may be regarded as grounds for ending the agreement on the understanding that the buyer will give Wolff Blitz notice of default by registered letter. Legal intervention will not be required for this. If goods have already been delivered at the time of dissolution, dissolution will only be possible for the remaining goods. The buyer will be invoiced for the goods that have already been delivered. None of this will apply if the cause is beyond the control of Wolff Blitz.

f. If delivery is not possible and the order has been cancelled by the buyer, the buyer will not be able to claim compensation.

g. The buyer will ensure that the goods are correctly received at the agreed time. Additional transport costs incurred due to the impossibility to deliver the goods will be charged to the client.

h. Any small colour differences of the delivered goods in comparison with a showroom model or photograph shall not lead to the destruction of the agreement.

i. Custom made products can be cancelled within 24 hours. After 24 hours a minimum cancellation fee of 50% of the invoice will be charged. If the cancellation takes place within 24 hours, no cancellation fee will be charged!

ARTICLE 5. SHIPMENT AND PACKAGING

a. Choice of shipping and packaging is up to Wolff Blitz.

b. Wolff Blitz bears the risk of shipment until the goods are delivered to the buyer or third parties appointed by the buyer.

ARTICLE 6. PRICES & PAYMENT

a. Prices for are inclusive of VAT and inclusive of shipping costs unless otherwise agreed in writing.

b. Payment is done on the website or in the shop.

c. Client cannot exercise any right of set-off or suspension.

d. In the case of late payment, the client is in default, without a reminder, and will be owed 1½% interest per month or a part of it after the payment term has expired. In that case, Wolff Blitz will also be authorised to exclude the guarantee.

e. If Wolff Blitz hands over an unpaid invoice for payment for collection, all internal and extrajudicial costs incurred will be for the client’s own account. These costs will amount to at least 15% of the outstanding claim in accordance with the NOVA rate plus interest, with a minimum of € 115.

f. For payments with Klarna you agree to the following terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy

ARTICLE 7. RETENTION OF TITLE

Delivered goods that have not or not fully been paid will remain the property of Wolff Blitz. In the event of non-payment within 60 days of the invoice date, we have the right to reclaim these goods, where the buyer tacitly grants permission to enter the premises and/or the space where the goods are located.Transport and insurance costs are at the expense of the buyer. The buyer is responsible for any damage to these goods. This damage will be charged to him.

ARTICLE 8. DISSOLUTION

Neither party shall be obliged to fulfil any obligation if it is prevented from doing so as a result of circumstances for which it is not to blame and which are not for its account by virtue of law, legal act or commercial opinion.

ARTICLE 9. GUARANTEE & COMPLAINTS

a. In order to be able to claim under the guarantee, the client must report immediately noticeable defects to us by e-mail within 2 days of delivery on a service form, accompanied by photographs or videos. Not immediately noticeable defects must also be reported to us by e-mail with photos within 2 days. If the period mentioned is exceeded, the warranty will no longer apply.

b. Complaints submitted to us will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will answer within the period of 14 days with a message of receipt and an indication when the buyer can expect a more detailed answer.

c. The consumer should give the entrepreneur at least 6 weeks to solve the complaint in mutual consultation. After this period, a dispute arises that is subject to dispute resolution.

d. Banks and custom-made articles are initially repaired / part replaced. If this is not possible, a replacement article will be arranged.

e. No warranty is given if there is any damage caused by using the product.

f. By purchasing the products, the customer agrees to the warranty conditions as described on our warranty page: https://wolffblitzinterior.com/en/warranty-furniture/

ARTICLE 10. GOVERNING LAW

All agreements to which these general terms and conditions apply shall be governed by Dutch law. Any disputes shall be submitted exclusively to the judgement of the competent court within the jurisdiction of Arnhem.

The Terms and Conditions are always made available to the client at the quotation stage. If these are no longer in your possession, we will gladly send them to you free of charge.